[Answer ID: 12761]

I cannot play Blu-ray Media with PowerDVD.

Created 06/22/2011 06:00  |   Updated 06/27/2011 02:54
If you cannot play Blu-ray Media with PowerDVD, or an error message appears, the version of software may not be the latest. Follow the procedure below to update the software.

  1. Start "PowerDVD" to show the screen. Click the Imageicon on the screen.

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  2. Click the [Patch] tag on the "Update Information" screen.

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  3. Click [Critical update for PowerDVD!] on the "Update Information" screen.

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  4. Click [Download free update now] on the screen below.

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  5. Click [Run] on the "File Download - Security Warning" screen.

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  6. Click [Run] again on the screen below.

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  7. Click [Yes] on the "Question" screen.

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  8. When the screen below appears, click the Imagebutton to exit PowerDVD. And click [Retry].


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  9. Click [Yes] on the "Question" screen.

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  10. The wizard below will start.
    Follow the wizard to apply the patch and update the software. And, click [Next].

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